Effective Date: March 30, 2026
Thank you for using EmmaVPN (“we,” “our,” or “us”). Your privacy is our top priority. This Privacy Policy explains what information we collect—and more importantly, what we do not collect—when you use our website and VPN services.
1. Our Core Privacy Commitment
EmmaVPN operates under a strict privacy-first and no-logs policy:
- We do not collect personal information related to your online activity
- We do not track, log, or store browsing history or VPN usage
- We do not retain connection logs (IP addresses, timestamps, session duration)
- We do not monitor or inspect traffic content
Your activity while using EmmaVPN remains private, anonymous, and untraceable.
2. Information We Collect
We collect only the minimum information necessary to operate our service, with a strong emphasis on minimizing personal data.
a. Account Information
When creating an account:
- Display Name (required) – This is the only identifier visible to us
- Username (required) – Used internally for account functionality but not accessible or visible to us
- Email Address (optional) – Used only for account access, recovery, and support if provided
We only store and can access:
- Display name (mandatory)
- Email address (if provided)
We cannot access or view your username, and it is not used to identify you within our systems.
b. Payment and Billing Information
If you purchase a subscription, payment data is processed securely by third-party providers. Depending on the payment method and jurisdiction, this may include:
- Full name (for billing or verification, if required)
- Billing address (if required by payment provider)
- Payment method details (handled externally — not stored by us)
- Transaction amount and currency (e.g., USD, CAD, EUR)
- Country of purchase (for tax calculation)
- Applicable tax details (e.g., VAT, GST, regional taxes)
- Transaction ID and payment status
Important:
- We do not store sensitive financial information (e.g., full card numbers or CVV codes)
- Billing personal details are handled by payment processors and only retained as required for compliance
3. Information We Do Not Collect
EmmaVPN does not collect, store, or associate any of the following:
- Browsing history or visited websites
- DNS queries
- VPN traffic content
- Connection timestamps or session duration
- IP addresses (incoming or assigned VPN IPs)
- Device activity tied to identity
- Any data linking VPN usage to a specific individual
We have no technical ability to monitor or reconstruct your online activity.
4. How We Use Limited Information
The minimal information we collect is used strictly for:
- Managing your account (display name and optional email)
- Processing payments and managing subscriptions
- Complying with legal and tax obligations
- Providing support when you contact us
We do not:
- Sell or share your data
- Use data for advertising or profiling
- Track your behavior
5. Third-Party Services
We use trusted third-party services only when necessary:
- Payment processors (secure billing and tax handling)
- Support tools (only when you contact us)
These providers:
- Only process necessary data
- Are contractually required to protect your privacy
- Have no access to VPN activity or usage
6. Data Security
We protect all stored data using:
- Strong encryption
- Secure infrastructure
- Strict access controls
Because we do not collect activity or connection logs, there is no sensitive usage data to expose.
7. Data Retention
- Display name: retained as part of your account
- Email (if provided): retained while your account is active
- Payment records: retained only as required by financial and legal regulations
You may request account deletion at any time.
8. Your Privacy Rights
You may have the right to:
- Access your stored data
- Request deletion of your account
- Withdraw consent at any time
Contact: support@emmavpn.com
9. Cookies and Website Tracking
Our website uses minimal cookies strictly for:
- Essential functionality
- Basic performance
We do not use cookies for tracking or advertising.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.
12. Contact Us
If you have any questions:
Summary
- Display name is required and is the only identifier visible to us
- Username is required but not accessible to us
- Email is optional
- Payment data is handled securely by third parties
- We collect no activity logs, no tracking data, and no identifiable usage data
EmmaVPN is designed to ensure maximum privacy with minimal data collection.